Returns & Exchanges Policy

We want you and your pup to love your new items. If something isn’t quite right, we’re here to help.

🗓️ Returns Window

You may return or exchange items within 14 days of receiving your order.

🛍️ Return Conditions

• Unworn and unused
• Hair-free and clean
• In original packaging
• In resellable condition

Unfortunately, we cannot accept returns that do not meet these conditions.

📦 Return Shipping

• Customers are responsible for return postage costs.
• We recommend using a tracked service, as we cannot refund lost returns.

🔄 Exchanges

If you’d like to exchange an item (e.g., for a different size), please contact us and we’ll happily help you arrange it.

💰 Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.
Please allow 3–7 working days for the refund to appear.

❓ FAQ – SHIPPING & ORDERS

📌 Do you ship worldwide?

Yes! We ship to customers all over the world.

📌 How long will my order take to arrive?

This depends on your region:

• UK: 2–4 working days
• Europe: 5–10 working days
• USA/Canada: 7–14 working days
• Australia/NZ: 10–18 working days
• Rest of World: 10–20 working days

📌 Do you offer free shipping?

Yes — free UK shipping on orders over £40.

📌 Will I get tracking information?

Yes. All international orders include tracking.

📌 Who covers customs duties?

Customers are responsible for any customs or import fees charged by their country.

📌 How do I return an item?

Just contact us and we’ll guide you through the return process.

📌 Can I exchange for a different size?

Absolutely! As long as the item is unused and in perfect condition, we’re happy to help you swap sizes.