Returns & Exchanges Policy
We want you and your pup to love your new items. If something isnβt quite right, weβre here to help.
ποΈ Returns Window
You may return or exchange items within 14 days of receiving your order.
ποΈ Return Conditions
- Unworn and unused
- Hair-free and clean
- In original packaging
- In resellable condition
Unfortunately, we cannot accept returns that do not meet these conditions.
π¦ Return Shipping
- Customers are responsible for return postage costs.
- We recommend using a tracked service, as we cannot refund lost returns.
π Exchanges
If youβd like to exchange an item (e.g., for a different size), please contact us and weβll happily help you arrange it.
π° Refunds
Once your return is received and inspected, your refund will be issued to your original payment method.
Please allow 3β7 working days for the refund to appear.
β FAQ β SHIPPING & ORDERS
π Do you ship worldwide?
Yes! We ship to customers all over the world.
π How long will my order take to arrive?
This depends on your region:
- UK: 2β4 working days
- Europe: 5β10 working days
- USA/Canada: 7β14 working days
- Australia/NZ: 10β18 working days
- Rest of World: 10β20 working days
π Do you offer free shipping?
Yes β free UK shipping on orders over Β£40.
π Will I get tracking information?
Yes. All international orders include tracking.
π Who covers customs duties?
Customers are responsible for any customs or import fees charged by their country.
π How do I return an item?
Just contact us and weβll guide you through the return process.
π Can I exchange for a different size?
Absolutely! As long as the item is unused and in perfect condition, weβre happy to help you swap sizes.
FEATURED PRODUCTS
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Sale!

Bark Mac (Biscuit)
Original price was: £32.00.£22.40Current price is: £22.40. -
Sale!

Barney & Paws Poop Pocket β Pastel Pink
Original price was: £5.00.£3.75Current price is: £3.75. -
Sale!

The Pup Cup – Collapsible Bowl (350ml)
Original price was: £5.00.£3.75Current price is: £3.75. -
Sale!

Bark & Bounce Tennis Ball
Original price was: £2.50.£1.88Current price is: £1.88.
