At Barney and Paws, we know how exciting it is to receive new goodies for your furry friend! That’s why we aim to get your order to you as quickly and smoothly as possible. Below, you’ll find all the details about our delivery options.
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processing
Orders are typically processed within 1-3 business days.
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COMMUNICATION
You’ll receive a confirmation email once your order has been dispatched.
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TIME
Please allow extra time during busy periods, such as holidays.
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DELIVERY
We offer both standard and express shipping for your orders.
STANDARD DELIVERY FREE OVER £40.
Carrier: Evri
Price: £3.99 for orders under £40
Delivery time: 2–3 working days (estimated, not guaranteed).
EXPRESS DELIVERY.
Carrier: Royal Mail Tracked 24
Price: £5.99
Delivery time: Next working day delivery aim (not guaranteed)
WORLDWIDE SHIPPING.
We ship all over the world, but customers are responsible for any customs or import fees charged by their country.
All international orders include tracking. Shipping times vary by region.
- Europe: 5–10 working days
- USA/Canada: 7–14 working days
- Australia/NZ: 10–18 working days
- Rest of World: 10–20 working days
Shipping faqs.
At Barney & Paws, we ship our products worldwide so every dog can look and feel their best.
Our rates and times vary depending on region.
Orders placed on weekends or holidays will be processed the next working day.
WHAT ARE THE WORLDWIDE SHIPPING RATES?
WHAT ARE THE WORLDWIDE SHIPPING RATES?
- Europe: £7.99 Tracked Shipping
- USA & Canada: £12.99 Tracked Shipping
- Australia & NZ: £14.99 Tracked Shipping
- Rest of the world: £15.99 Tracked Shipping
WHO PAYS THE CUSTOMS AND DUTIES FEES?
WHO PAYS THE CUSTOMS AND DUTIES FEES?
These charges remain the responsibility of the customer.
If any applicable import duties or taxes remain unpaid and the item is subsequently returned to us, these charges will remain the responsibility of the customer.
In such cases, any duties or associated fees incurred will be deducted from the total refund owed.
HOW DO I RETURN OR EXCHANGE AN ITEM?
HOW DO I RETURN OR EXCHANGE AN ITEM?
Full details and policies can be found on our Returns & Exchanges page but please reach out to us, and we'd be happy to assist you through the process.
QUESTION ABOUT YOUR ORDER?
If your order hasn’t arrived within the expected timeframe, please check your tracking details first. If you still need help please contact us and we’ll be happy to assist.
