We want you and your pup to love your new items. If something isn’t quite right, we’re here to help. You may return or exchange items within 14 days of receiving your order if it meets our conditions.
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Unworn and unused
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HAIR-FREE AND CLEAN
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IN ITS ORIGINAL PACKAGING
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IN RESELLABLE CONDITION
RETURN SHIPPING
- Customers are responsible for return postage costs.
- We recommend using a tracked service, as we cannot refund lost returns.
Exchanges
If you’d like to exchange an item (e.g. for a different size), please contact us and we’ll happily help you arrange it.
REFUNDS
- Once your return is received and inspected, your refund will be issued to your original payment method.
- Please allow 3–7 working days for the refund to appear.
QUESTION ABOUT YOUR ORDER?
If you'd like to exchange an order, or have a question about returning your products, please don't hesitate to get in touch with us.
